Digital partner for SMEs & startups in Africa

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    Call center, digital solutions, data analytics and strategy consulting. We help African SMEs and startups achieve operational excellence.

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    Milestone 01

    Our services

    Choose a service to see how we can support you.

    Call Center & Customer Relations

    Tailored call center solutions with trained, supervised, results-driven teams to optimize your customer relationships.

    • Inbound & outbound calls (BPO)
    • Prospecting and lead qualification
    • After-sales service & customer retention
    • Customer satisfaction surveys
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    Milestone 02

    Our work

    Measured results for our clients.

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    Digital Solutions & CRM

    Digital sales platform and logistics management

    NaturExpress

    • +65% improvement in order tracking.
    • +50% time saved on logistics management.
    Branding & Digital Marketing

    Strategic website redesign

    Empacte Plus

    • +70% improvement in the readability of offers and programs.
    • +45% increase in average time spent on the site.
    Digital Solutions & CRM

    Business management ERP

    Aube Nouvelle

    • +50% improvement in coordination between teams.
    • 40% reduction in time spent on internal reporting.
    Milestone 03

    They trust us

    “MC Impact's support strengthened the structure of our projects and improved our operational efficiency. The methods presented, backed by concrete examples, helped us optimize our planning and execution. The result: better internal coordination and a greater ability to roll out our initiatives with more impact and rigor.”
    François AZIABLIManager · Engage-Toi
    “MC Impact helped us structure our internal procedures and professionalize our organization. The tools put in place improved nanny monitoring, client request management and quality control. We saw shorter processing times and smoother operations, strengthening both client satisfaction and the reliability of our services.”
    Angèle YALOMDirector · Dadavi Ma Nounou
    “MC Impact's intervention optimized our sales and operational organization. Thanks to the performance indicators and tracking tools put in place, we improved the management of our field teams and prospect follow-up. This structuring boosted our productivity, our professionalism and our ability to grow our client portfolio.”
    Ayele Elvine GODEVIManager · Clean Team Services